Unable to Recharge the prepaid meter

Solution: Connectivity Check: Confirm the meter is successfully communicating with the server. Serial Number Verification (SmartComm): Access the SmartComm Customer Master and ensure the serial number recorded matches the physical serial number of the connected meter. Duplicate Configuration Check: Verify that no two meters are incorrectly configured with the exact same serial number in the system.

Email Configuration SMTP Details Outlook

Solution: SMTP Host/Server Name: For Outlook.com: smtp-mail.outlook.com For Office 365/Microsoft 365: smtp.office365.com SMTP Port:587 (recommended) Encryption Method: STARTTLS Authentication: Your email account needs to be authenticated, so enable login or use the ""My outgoing server (SMTP) requires authentication"" option in your email client. Username: Your full Outlook email address (e.g., yourname@outlook.com or yourname@domain.com) Password: Blank

Email Configuration App Password creation for Gmail account

Reason - Gmail will work only with a secure encrypted app password Solution: Go to your Google Account settings. Navigate to the Security tab. If you don't have it enabled, turn on Two-Step Verification. Find and click on App passwords. Select an app name (like ""SMTP"" or ""Mail Client"") and click Generate. Copy the generated 16-character password and use it in your mail client's password field instead of your main Gmail password.

Email Configuration SMTP Details Gmail

Solution: Gmail SMTP Settings SMTP Server: smtp.gmail.com Port: 587: (requires STARTTLS/TLS) 465: (requires SSL) Authentication: Required Username: Your full Gmail address (e.g., user@gmail.com) Password: An App Password generated from your Google Account security settings Security/Connection: TLS or SSL, depending on the port chosen

Transfer existing sensor to a different gateway

Reason - Loss of old data stored under device id created Solution: To prevent data loss, edit the sensor and use the "Move to Gateway" option to transfer the sensor to a different gateway.

Asset list is not available in the filter

Reason - The asset is not assigned to the organization Solution: Check the asset selection settings in organization settings

Reason - Sensor/gateway limit exceeded Solution: Check license information for sensor/gateway limit

Cannot change the ip address of gateway

Reason - The ip address should is not available Solution: 1. if company network is being used check the accesibility to access 2. check if set ip is with in subnet range 3. Check if Primary and Secondary DNS is correct as per network settings 4. Set the Default Gateway IP to match the router's IP or the company network's default gateway IP.

3rd part meter not communication

Reason - 1. Memory map configuration wrong 2. (10 power -4 )Conversion factor is not available in third party memory map configuration 3. Data on modscan and software is matching but not matching with meter display readings Solution: 1. Verify data via Modscan, check wiring, confirm the meter parameter's datatype/function code in the memory map, and ensure the gateway supports that parameter datatype. 2. Can be added from conversion factor available in Master settings

Could not download certificate

Reason - All mandatory fields are not saved in organisation info settings Solution: All details should be given in mandatory field of organisation settings

SmartComm EMS now with SMS Gateway

SmartComm EMS offers the flexibility of monitoring energy from all electrical feeders at the convenience of desktop. However, the Energy manager or Maintenance manager is empowered when he gets critical feedback of energy performance parameters of the plant on his mobile. SmartComm EMS offers options to get key energy performance parameters quickly and easily by sending periodical energy data on hourly / daily basis or alarms through SMS.

In the industry, generally EMS software’s are available with SMS feature but GSM modem and accessories has to be purchased additionally.

This old architecture requires the user to procure a SIM card and insert it in SMS modem. The communication output of SMS modem is RS232 hence a protocol convertor of RS232 to USB is required to complete the connectivity. The approx. cost is around Rs.12,000 to Rs.15,000 plus recurring SMS monthly pack charges.

SmartComm EMS provides a more efficient and cost-effective way of implementing the same feature.

The new architecture is a cost-effective solution with SMS internet gateway in SmartComm EMS. This eliminates the requirement of any additional hardware and its recurring costs. SmartComm EMS has a built in API with a bulk SMS gateway provider. Customer must subscribe to the SMS packages from this provider. The charges of smallest transactional SMS bulk package for 25000 SMS is Rs.7000* + taxes (i.e 33 paise per SMS only) for unlimited period till the pack gets exhausted. This will give almost 30% - 45% reduction in the expenses vis-à-vis hardware.

What’s more, the SMS module in SmartComm EMS is part of the standard offerings in SmartComm EMS so this feature comes at no extra cost. Only SMS packages subscription is required.

SmartComm EMS now with SMS Gateway

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