Unable to Recharge the prepaid meter

Solution: Connectivity Check: Confirm the meter is successfully communicating with the server. Serial Number Verification (SmartComm): Access the SmartComm Customer Master and ensure the serial number recorded matches the physical serial number of the connected meter. Duplicate Configuration Check: Verify that no two meters are incorrectly configured with the exact same serial number in the system.

Email Configuration SMTP Details Outlook

Solution: SMTP Host/Server Name: For Outlook.com: smtp-mail.outlook.com For Office 365/Microsoft 365: smtp.office365.com SMTP Port:587 (recommended) Encryption Method: STARTTLS Authentication: Your email account needs to be authenticated, so enable login or use the ""My outgoing server (SMTP) requires authentication"" option in your email client. Username: Your full Outlook email address (e.g., yourname@outlook.com or yourname@domain.com) Password: Blank

Email Configuration App Password creation for Gmail account

Reason - Gmail will work only with a secure encrypted app password Solution: Go to your Google Account settings. Navigate to the Security tab. If you don't have it enabled, turn on Two-Step Verification. Find and click on App passwords. Select an app name (like ""SMTP"" or ""Mail Client"") and click Generate. Copy the generated 16-character password and use it in your mail client's password field instead of your main Gmail password.

Email Configuration SMTP Details Gmail

Solution: Gmail SMTP Settings SMTP Server: smtp.gmail.com Port: 587: (requires STARTTLS/TLS) 465: (requires SSL) Authentication: Required Username: Your full Gmail address (e.g., user@gmail.com) Password: An App Password generated from your Google Account security settings Security/Connection: TLS or SSL, depending on the port chosen

Transfer existing sensor to a different gateway

Reason - Loss of old data stored under device id created Solution: To prevent data loss, edit the sensor and use the "Move to Gateway" option to transfer the sensor to a different gateway.

Asset list is not available in the filter

Reason - The asset is not assigned to the organization Solution: Check the asset selection settings in organization settings

Reason - Sensor/gateway limit exceeded Solution: Check license information for sensor/gateway limit

Cannot change the ip address of gateway

Reason - The ip address should is not available Solution: 1. if company network is being used check the accesibility to access 2. check if set ip is with in subnet range 3. Check if Primary and Secondary DNS is correct as per network settings 4. Set the Default Gateway IP to match the router's IP or the company network's default gateway IP.

3rd part meter not communication

Reason - 1. Memory map configuration wrong 2. (10 power -4 )Conversion factor is not available in third party memory map configuration 3. Data on modscan and software is matching but not matching with meter display readings Solution: 1. Verify data via Modscan, check wiring, confirm the meter parameter's datatype/function code in the memory map, and ensure the gateway supports that parameter datatype. 2. Can be added from conversion factor available in Master settings

Could not download certificate

Reason - All mandatory fields are not saved in organisation info settings Solution: All details should be given in mandatory field of organisation settings

EMS Case Study of Leading Orthopedic Aid Manufacturer

Updated: Aug 31, 2026 | 6 min read

Technical Articles

Published: Jul 14, 2026 by Divyesh B. Vaghasiya

Technical Articles

Click on any topic to jump to that section

SmartComm EMS was implemented at one of largest manufacturer and exporter of orthopaedic appliances and fracture aids in India with export base to 50 countries. Being one of the fastest growing company in Orthopaedic appliances in India, the requirement for energy is also high.

Problems faced

190KW Solar panel was installed recently. The energy manager wanted to track Solar and EB consumption daily. One technician had to spend time to note down the readings manually which was cumbersome and prone to inadvertent errors.
Difficult to track wastage of energy. Eg: Energy consumption of lights in shopfloor during lunch time or inadvertently the worker used to keep the machine ON were examples when these loads were supposed to be switched off.
Electricity is billed by EB in kVAh hence maintenance of PF is of utmost importance. Daily tracking of energy generation at multiple points of time was difficult and cumbersome.
Energy manager required to cross check the data seen in the software provided by Solar panel manufacturer for the energy exported. No bi-directional meter was available for this requirement at site.

Solution from L&T Electrical & Automation

L&T Electrical & Automation’s SmartComm EMS with 30 meters were installed.

SmartComm EMS solution has helped in better visibility of energy consumption from Solar and EB on daily basis. Energy bill from Electricity Board is received next month, but with SmartComm EMS proper daily energy consumption report is generated and received by email next day morning. Manual data logging is completely eliminated.
Advanced bi-directional meter WL5010 meter was installed to help to cross check of solar energy delivered. This meter has separate energy registers for EB and Solar consumption thus helping in better tracking. The Energy manager receives Daylog book report by email everyday mentioning the energy units received and delivered. On Sundays and holidays, internal load consumption is negligible hence solar energy is exported back to the grid. The report helps in proper monitoring.

Sometimes it was observed that inadvertently few machines were kept ON in no load condition thereby consuming energy. SmartComm EMS helped in identification of such loads and assisted the Energy Manager/Production Supervisor to guide the operator properly to avoid repeated mistakes. For eg: During non-production hours if kW level is above a threshold it means some machines are running at no load.

On hourly basis, kW of main feeders through SmartComm EMS’s Dashboard Matrix feature is used by Energy manager to see any abnormal spike in consumption.

Using SmartComm EMS, it was found that Current THD% is above permissible limits due to high usage of non-linear loads for manufacturing.

Shift wise Energy report is used to monitor energy consumption of all feeders in every shift.

HVAC is one of major energy guzzlers. Monitoring it by sub group basis helps in maintaining proper level of temperature compared to external one especially during summers. Temperature controller of HVAC is within arm’s reach of Energy Manager.

The energy manager has determined the wattage level threshold for different seasons, thereby adjusting the temperature required within the plant accordingly without any loss of comfort for personnel.

Conclusion

L&T Electrical & Automation’s SmartComm EMS has empowered the user for effective Energy Management by increasing visibility of energy guzzlers. Energy wastages can now be tracked easily by the Energy Manager along with automated reporting.

Proper tracking of EB, Solar and DG energy has helped in better asset resource management.

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About the Author

Divyesh B. Vaghasiya,

Senior Product Management and Marketing professional

Divyesh B. Vaghasiya is a Senior Product Management and Marketing professional focused on Industrial IoT, Energy Management, and Smart Technologies. With 13+ years of experience in the electrical and automation industry, he combines deep technical knowledge with strategic business thinking. He shares perspectives on emerging technologies, product management, sustainability, and digital transformation, helping businesses navigate the evolving energy landscape.