Unable to Recharge the prepaid meter

Solution: Connectivity Check: Confirm the meter is successfully communicating with the server. Serial Number Verification (SmartComm): Access the SmartComm Customer Master and ensure the serial number recorded matches the physical serial number of the connected meter. Duplicate Configuration Check: Verify that no two meters are incorrectly configured with the exact same serial number in the system.

Email Configuration SMTP Details Outlook

Solution: SMTP Host/Server Name: For Outlook.com: smtp-mail.outlook.com For Office 365/Microsoft 365: smtp.office365.com SMTP Port:587 (recommended) Encryption Method: STARTTLS Authentication: Your email account needs to be authenticated, so enable login or use the ""My outgoing server (SMTP) requires authentication"" option in your email client. Username: Your full Outlook email address (e.g., yourname@outlook.com or yourname@domain.com) Password: Blank

Email Configuration App Password creation for Gmail account

Reason - Gmail will work only with a secure encrypted app password Solution: Go to your Google Account settings. Navigate to the Security tab. If you don't have it enabled, turn on Two-Step Verification. Find and click on App passwords. Select an app name (like ""SMTP"" or ""Mail Client"") and click Generate. Copy the generated 16-character password and use it in your mail client's password field instead of your main Gmail password.

Email Configuration SMTP Details Gmail

Solution: Gmail SMTP Settings SMTP Server: smtp.gmail.com Port: 587: (requires STARTTLS/TLS) 465: (requires SSL) Authentication: Required Username: Your full Gmail address (e.g., user@gmail.com) Password: An App Password generated from your Google Account security settings Security/Connection: TLS or SSL, depending on the port chosen

Transfer existing sensor to a different gateway

Reason - Loss of old data stored under device id created Solution: To prevent data loss, edit the sensor and use the "Move to Gateway" option to transfer the sensor to a different gateway.

Asset list is not available in the filter

Reason - The asset is not assigned to the organization Solution: Check the asset selection settings in organization settings

Reason - Sensor/gateway limit exceeded Solution: Check license information for sensor/gateway limit

Cannot change the ip address of gateway

Reason - The ip address should is not available Solution: 1. if company network is being used check the accesibility to access 2. check if set ip is with in subnet range 3. Check if Primary and Secondary DNS is correct as per network settings 4. Set the Default Gateway IP to match the router's IP or the company network's default gateway IP.

3rd part meter not communication

Reason - 1. Memory map configuration wrong 2. (10 power -4 )Conversion factor is not available in third party memory map configuration 3. Data on modscan and software is matching but not matching with meter display readings Solution: 1. Verify data via Modscan, check wiring, confirm the meter parameter's datatype/function code in the memory map, and ensure the gateway supports that parameter datatype. 2. Can be added from conversion factor available in Master settings

Could not download certificate

Reason - All mandatory fields are not saved in organisation info settings Solution: All details should be given in mandatory field of organisation settings

Maximizing the benefit of Max Demand Control with SmartComm EMS

Updated: Sep 02, 2026 | 6 min read

Technical Articles

Published: Mar 11, 2026 by Divyesh B. Vaghasiya

Technical Articles

Click on any topic to jump to that section

A major component of the utility bill apart from energy consumption is MD. Rather than relying on getting to know this information at the end of the month, it is prudent to keep the present demand level info at fingertips. Analysis of utility bill data and monitoring its trends helps energy manager to identify ways for electricity bill reduction through available provisions in tariff framework, apart from energy budgeting.

What is MD?

Demand is the measure of average power consumption over a fixed time interval. For example, in India, 15 min or 30 mins is followed as per state regulations. In Middle East and South East Asian countries 30 min demand interval is followed. It is important to note that while maximum demand is recorded, it is not the instantaneous demand drawn, as is often misunderstood, but the time integrated demand over the predefined recording cycle.

To understand this further let us take the example of a 30 min demand interval period used by utilities:

3000 KVA for 10 mins

1500 KVA for 15 mins

3000 KVA for 5 mins

MD will be computed as:

E&A’s 6000 series Max Demand Controller offers max demand monitoring with controlling using 4 relay outputs. The MD value in the meter can be reset either manually or automatically when integrated with E&A’s SmartComm EMS. It has a special feature to reset the MD value automatically either on a daily or monthly basis from the software to the device thus empowering the user with full control on MD.

With SmartComm EMS, the monthly max demand wrt running demand can be quickly plotted to understand the daily / monthly MD patterns.

These load curves can help the user to plan the contract demand with Utility in an effective manner if required.

Along with MD, Time of the day wise energy consumption is available for the users to monitor their energy consumption based on tariff slots. The meter also has PQ Monitoring features of THD% for Voltage and Current, Individual harmonics upto 31^st . Integration of MD Controller 6000 series with E&A SmartComm EMS helps in getting insights and take actions to reduce energy bills.

Relay outputs for control

MD Controller 6000 series has 4 relay outputs for effective load management. The 4 relays can be used for pre-alarm purposes or load shedding. The relays can be programmed in a manner that if the load crosses a threshold i.e pre-set demand, some of non-essential loads can be switched off. Using SmartComm EMS, live trend of running demand and max demand can also help the user to visualise the load curves and understand it clearly when relay gives tripping command.

Recommended Actionable

At the incomer level the maximum demand can be reduced by using capacitor banks with APFC’s that switch ON and OFF the capacitor banks to maintain the desired power factor of system and optimize maximum demand thereby. This will lead to reduced kVA demand charges in EB bills.
The operation of Diesel Generation sets are used to supplement the power supplied by the electric utilities, it is advisable to connect the D.G. sets for durations when demand reaches the peak value. This would reduce the load demand to a considerable extent and minimize the demand charges.
Process change management: Using the load curve information large electric loads and equipment operations can be rescheduled for different shifts. This planning will help to minimize the effect of simultaneous maximum demand. To achieve this, it is recommended to prepare the process operation flow chart, analyse these and plan to reschedule the operations and running equipment in such a way to improve the load factor which in turn reduces the maximum demand.

Demand information on fingertips with SMS

The SMS module of SmartComm EMS can be used to get the demand related information immediately as SMS on cell phone so that even if the user is not available in front of EMS workstation, he/she can be immediately notified for suitable corrective /preventive actions if required.

Conclusion

The user can maximise profitability of their facility with usage of E&A 6000 series MD Controller and SmartComm EMS for effective demand management.

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About the Author

Divyesh B. Vaghasiya,

Senior Product Management and Marketing professional

Divyesh B. Vaghasiya is a Senior Product Management and Marketing professional focused on Industrial IoT, Energy Management, and Smart Technologies. With 13+ years of experience in the electrical and automation industry, he combines deep technical knowledge with strategic business thinking. He shares perspectives on emerging technologies, product management, sustainability, and digital transformation, helping businesses navigate the evolving energy landscape.